Privacy Policy

1. Introduction & Overview

Welcome to DRIVEIT CARS ("DriveIt", "we", "our", or "us"). We operate Hyderabad’s leading self-drive and luxury car rental platform located at Masab Tank, Hyderabad, Telangana.

We are deeply committed to respecting your privacy and safeguarding any personal data or KYC documents you share with us. This Privacy Policy details how we collect, verify, store, utilize, and protect your information when booking vehicles through our website (driveitcars.in) or interacting with our customer support personnel.

2. Information We Collect

In order to facilitate vehicle hiring under Indian Motor Vehicles Act guidelines and insurance underwriting standards, we collect the following categories of information:

3. How We Use Your Information

• Executing Your Vehicle Rental

  To confirm car availability, prepare the digital handover agreement, verify active driving eligibility, and coordinate doorstep delivery across Hyderabad.
• Fraud Prevention & Document Verification

  To prevent identity theft, unauthorized driving, and vehicle conversion through systematic document cross-checks.
• Critical Trip Communications

  To send booking confirmations, extension alerts, FASTag toll statements, traffic challan updates, and security deposit settlement receipts.
• Legal & Regulatory Compliance

  To comply with directives from Telangana Police, RTA (Regional Transport Authority), and cybercrime authorities when requested.

4. Data Sharing & Third Parties

Information is shared strictly on a need-to-know basis with authorized entities under the following conditions:

• Vehicle Host / Owner: Basic verification details (name, driving eligibility) to fulfill the peer-to-peer lease.
• Insurance Underwriters: In the event of an unfortunate accident or total loss, KYC documents and accident telemetry are shared with licensed Indian motor insurance companies.
• Law Enforcement Agencies: In the event of severe traffic violations, hit-and-run incidents, or criminal investigation, records are disclosed in compliance with lawful police summons.

5. Security & Document Protection

DriveIt employs enterprise-grade administrative and digital security protocols to protect sensitive documents:

6. Vehicle GPS & Telematics Data

For passenger safety, asset protection, and roadside emergency response, all fleet vehicles are equipped with telematics devices that monitor:

• Real-time vehicle GPS coordinates and route history.
• Vehicle speed telemetry (monitoring the statutory 80 km/h RTA safety limit).
• Engine diagnostics, battery health, and collision impact sensors.

Telematics data is strictly used for emergency breakdown assistance, speed compliance, and recovery of stolen assets. We do not inspect personal driving behavior for non-contractual purposes.

7. Data Retention & User Rights

We retain booking transaction records and KYC documents for the duration mandated by motor transport taxation and accounting laws in India (generally 3 years).

You have the right to request a copy of your stored records, rectify outdated contact numbers, or request deletion of voluntary promotional subscriptions by writing to our privacy team.

8. Cookies & Web Analytics

Our website uses lightweight session cookies to maintain your vehicle filter choices and anonymous Google Analytics to understand website traffic. You can adjust your browser settings to decline cookies at any time without restricting your ability to explore our fleet.

9. Contact & Grievance Officer

For any questions regarding this Privacy Policy, document security, or to report a privacy concern, please contact our Grievance Officer: